Returns and refunds policy

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

We do not offer refunds or cancellations for cards or devices that are custom printed. These orders are made at the request of the client and once the design is approved and printed, they cannot be returned.

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. Send us an email to: support@sam-green.com

If you are unsatisfied with your order –please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

• You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.